You clicked buy, but don't own it? E-commerce law has to change
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Imagine walking into a shop, buying a DVD, taking it home and then, three years later, the retailer knocking on your door and taking it back because its licensing agreement with the film studio had ended.
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You’d rightly think that was absurd.
Yet in the digital world, something remarkably similar can happen.
From 1 September, PlayStation customers in the UK lost access to 551 StudioCanal films and programmes they had previously paid for, following the expiry of licensing arrangements.
And that exposes a much bigger consumer issue.
What does the word “buy” actually mean anymore?
When most consumers see a button........
