NEW YORK — CVS Pharmacy customers across the United States reported problems reaching the company's mobile app, signing in to their accounts and using its website Monday, according to outage tracking service Downdetector. Some users said the trouble also reached store counters and checkout lanes.

Downdetector said on social media that user reports showed problems with CVS Pharmacy beginning at 11:22 a.m. EDT on Sept. 28 and asked affected customers to share how they were being affected, using the hashtag #CvsPharmacyDown. Graphs on the tracking site showed the number of complaints climbing sharply shortly after 11 a.m. Eastern, with hundreds of users submitting reports as the morning went on.

As of early Monday afternoon, CVS had not publicly confirmed the outage, explained what caused it or said when full service would return. No official statement about the disruption could be found on the company's website or its customer service accounts.

App problems dominate complaints

The CVS Pharmacy mobile app drew the largest share of complaints. According to Downdetector data cited by outlets tracking the disruption, 51% of users who filed reports said they had trouble with the app. Another 34% reported login failures, and 12% said they had problems with the website.

The breakdown suggests the disruption was concentrated in the company's digital services, the tools millions of customers use to refill prescriptions, check order status, receive pickup alerts, manage ExtraCare rewards and book appointments at MinuteClinic locations.

Customers who cannot sign in may be blocked from features tied to their accounts, including prescription histories, refill requests and digital coupons. People who rely on the app to........

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