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Live auctions are turning shopping into gambling

The addictive power of “live auction” shopping, explained.

If you haven’t heard of “live shopping,” you might soon. Livestream shopping is already a staple of e-commerce in China, where consumers log onto apps like Douyin and Taobao to buy products from a livestreamer — think QVC. Now, a new app is trying to bring it to the United States.

The Whatnot app features rolling live auctions that can last from three seconds to a minute. Users can bid on everything from trading cards to clothes to steaks. With about 550,000 hours of streaming per week, the site moves an extraordinary amount of product.

Using Whatnot is fast-paced, and essentially frictionless. Users swipe at the bottom of their screens to place the highest bit for an object. If they win, the object is sent to their house, no confirmation screen needed.

The system isn’t without its drawbacks. Hanna Krueger, a retail reporter for the Wall Street Journal, investigated how Whatnot has become an addiction for some users. She tells Today, Explained co-host Sean Rameswaram that she spoke to a user who spent over $1 million on the app — and lost everything in the process.

Below is an excerpt of Krueger’s conversation on the podcast, edited for length and clarity. There’s much more in the full podcast, so listen to Today, Explained wherever you get your podcasts, including Apple Podcasts, Pandora, and Spotify.

Tell us about this app, Whatnot.Whatnot is a live shopping app. Imagine the home shopping network had a baby with TikTok and eBay, and it was on your phone and it was running 24 hours a day.

You open up the app [and] there’s countless numbers of categories. You can get coins. You can get cards. You can get horse tack, plants, goo, lobsters. I mean, the categories are expanding all of the time. And there are sellers live-auctioning off these goods in real time.

There’s a countdown clock, and it’s counting down and the auctioneer or the seller is hyping up the chat, as they call it. And that chat is commenting like, “Wow, look at this. What a deal.” In the meantime, there’s some music. Sometimes it’s nice mellow music, other times it’s metal or EDM, depending on the personality of the seller.

The end result is that the last person to swipe at the bottom of the screen, which is how you bid, gets the........

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