Southwest Airlines ‘refining’ new seating process amid complaints over boarding, bin space

(NEXSTAR) – Southwest Airlines is “refining” a few aspects of its new seating policy amid a less-than-enthusiastic reception from both customers and crew members.

The announcement comes after complaints from some of Southwest’s longtime travelers over the recent switch from an open-seating policy to the new assigned-seating policy, which allows customers to pay to reserve more premium seats on the plane. Other travelers reported having new difficulties finding overhead bin space near their seats, allegedly due to early boarders cramming their luggage into the bins near the front.   

“I was on a flight — and there’s just no space,” one Reddit user claimed, explaining that people seated nearer to the front of the aircraft were forced to walk to the back and “slow down everything” while trying to find a bin with room for their bags.

Southwest, in an email sent to customers on Friday, said the carrier had made “several enhancements” to help tackle newer issues caused by the transition to assigned seating.

The email, which contained........

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