Lack of clarity is a major enemy of job satisfaction.

Both manager and employee need to have a shared understanding of what constitutes excellent performance.

If shared expectations are well-created at the outset, the back-end evaluation can be more straightforward.

I was recently speaking with someone about her experience as an employee for a large organization in the corporate world. Her main memory was that it was confusing and she never really knew what was expected of her.

Even though her management thought highly of her, she didn't like the job; she found it stressful and ended up leaving that environment and choosing to do a more physical type of work—where at least there was no uncertainty about what the job entailed.

Enemy of Satisfaction

This story isn't unusual. Lack of clarity is a major enemy of job satisfaction.

Ample research examines this workplace phenomenon. One study that analyzed six decades of research concluded that role ambiguity "tends to be the most detrimental driver of employee and........

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