Through my time at the NBA and my consulting practice, I have seen time and time again how important transparent and inclusive communication is to employee satisfaction, productivity and ultimately retention. In today’s world of hybrid or remote work arrangements, regular and effective communication is even more critical because it is often the only bond or connection between the employee and the organization.

My career has been focused, to a great extent, on preparing an excited and highly motivated audience of young men and women to enter the work force, and then to see them thrive when they are connected and valued — or leave when they feel unconnected, under-valued and adrift. Not everyone is an effective manager, and I have interacted with a number of miscast managers in my business — but there are some simple concepts that can have a positive impact upon any organization.

Informed people understand their role in the organization and the importance of their contributions. To have informed people, the organization must provide access to clear information. The effect of that information creates understanding of the organizational mission, goals and objectives, and how the employees become more active and satisfied in “how they fit” and contribute, ideally leading to becoming more involved, because they have “bought in.” Organizations can facilitate this in a variety of ways, some as simple as an on-site lunch with announcements, birthday and anniversary recognition, etc. Obviously, some concessions........

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