The man was nearly to his waist in a flooded river and couldn’t get out. A firefighter and a police officer didn’t have enough rope or manpower to lift him onto the temporary flood barrier that separated them from the debris-strewn water. The man, Jere Stark, had just been carried a quarter mile by a torrential flood and was covered in mud and extremely cold.

It was around 3:30 p.m. on July 8, 2025, and a flood in Ruidoso, New Mexico, had unleashed chaos at Paradise Canyon Drive, just a couple hundred yards from the headquarters of the village fire department.

Not far from Stark, a woman huddled on the ground, shielded from the floodwaters by the temporary barrier. It was Stephanie Trotter, a tourist from El Paso, Texas, who had been washed away with her young daughter. A civilian tended to her while a second firefighter hauled in a rope he had used to rescue her. “Is somebody coming for her?” asked the civilian.

By that time, at least eight other firefighters were trying to save people upstream at the Riverview RV Park, where Trotter and Stark had been staying. But at the barrier where Stark was waiting for help, the two firefighters and one police officer were the only first responders. One of the firefighters wasn’t even wearing a personal flotation device — a basic safety measure for flood rescues.

They soon got help from civilians, including a property owner in shorts and flip-flops and a second passerby who both helped one of the firefighters haul Stark from the water with another rope.

Trotter and two civilians told the police officer, Jimmy Hernandez, that her family was missing. Lost in the flood were her 4-year-old daughter, her 7-year-old son and her husband.

Hearing this, Hernandez radioed, “We need swiftwater rescue here.” But no additional swiftwater teams arrived for at least 25 minutes. Both children died, along with an adult man. Trotter’s husband, Sebastian, survived.

The shortage of firefighters at Paradise Canyon Drive illustrates larger problems with Ruidoso’s emergency response that day. Five rescuers involved in the effort said the village’s leadership had not given them enough training or dispatched enough of them in advance of the flooding to protect the community. Because of the flood’s strength, rescuers said, the best chance to save the Trotters’ children was before the water arrived, when they could have evacuated the area where the family was camping.

But they said the fire chief, Cade Hall, had for weeks resisted calls to station additional flood experts in low-lying areas when there was a threat of storms. Doing so would have required paying firefighters overtime. “The village’s mentality is, ‘We’ll have to pay for that, and what if nothing happens?’” said one rescuer in an........

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