Growing up in Dumfries, I was always interested in fitness and health, and spending time with family and friends. In fact, I spent most of my youth playing badminton.

At school, I always believed in people getting access to help and support when they needed it. When I left to go to university, I studied Consumer and Management Studies before securing a job as a caseworker at Ofgem. It was here that I embarked on further study with a focus in Health Education as the links between fuel poverty and health were undeniable.

I continued to progress through different roles, and in 2008 became Head of the Extra Help Unit (EHU) at Consumer Focus, with responsibilities moving to Citizens Advice Scotland in 2014. The EHU is an essential service that helps people........

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