Uber promised drivers a way to appeal deactivations. They say it doesn’t exist

A new lawsuit argues that Uber’s appeals process under California’s Prop 22 is little more than window dressing, leaving drivers with no meaningful way to fight sudden removals from the platform.

[Photo: Klaudia Radecka/NurPhoto via Getty Images]

Devins Baker, an Uber driver, was driving a passenger to the San Francisco airport in late 2024 when, out of the corner of his eye, he saw another car driving across the highway lanes. He hit his brakes to avoid crashing. The passenger in the back of his car, who Baker said wasn’t wearing a seatbelt, fell out of his seat. Baker safely dropped him at the airport, but then when he opened the app to take another ride, it was almost entirely blacked out. Despite maintaining a nearly five-star rating, he had been deactivated.

Baker immediately called Uber, but it took him an hour of navigating an automated system and sitting on hold before he could talk to someone. They told him he had been deactivated for unsafe driving and wouldn’t tell him which ride it was related to due to passenger privacy. “They........

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