The woman, who is in her 40s and lives in Lowestoft and wishes to remain anonymous, brought a claim against the authority following a planned meeting with council officers after she raised concerns about her disabled son's home-to-school transport.

She said the meeting had been arranged to allow her to clarify aspects of her complaint after she felt it had been misunderstood.

As part of her reasonable adjustments for her disability, she requested that the meeting take place virtually and that a known and trusted independent........

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