The mission, should I choose to accept it, was to find out where The Boss purchased the expensive tool — now a heap of junk sitting unceremoniously on top of my desk – and return it.

Preferably for a full refund. Or an exchange for a factory-tested working model. Basically, your holy grail of customer service … followed all the way back to the manufacturer. Maybe there’s hope.

The additional pieces of information that he didn’t know included when he bought the item and whether he had ever filled out the small card that validated the so-called warranty.

So, in effect, the task ahead of me was looking for a minor miracle.

Which, after a few minutes of scrounging around through credit card statements and the drawer where our library of operating manuals is filed in no apparent order, I am on the verge of giving up.

Another expensive piece of equipment bites the........

© The Saratogian