OpenAI has committed to “rebuilding trust with Australians” in a lengthy apologetic statement outlining what happened in its model’s breach of a Services Australia site and its remedial actions and plans.

The company’s chief strategy officer, Jason Kwon, will come from its headquarters to appear before the federal parliamentary committee on artificial intelligence’s hearing on Tuesday.

“He will answer questions about what we know, how we responded, what steps we have taken, and how we will do better going forward,” OpenAI said.

The Australian government has an inquiry underway on the repercussions of the breach which will recommend what actions are needed, including strengthening defences and imposing obligations on companies. It is expected to report before November.

The government has condemned OpenAI for the delay and method (via a complaints website) of notifying the breach but also said the company is being very co-operative.

In its statement, running to more than 1,400 words, OpenAI said: “Australia’s governments, industries, and citizens are and have been invaluable partners to OpenAI. We do not take this for granted, and we intend to make this right”.

It said the incident in which its agent went rogue and broke into Services Australia’s Medicare Statistics Reporting portal, “is a new kind of cyber incident which represents an emerging global challenge”.

One way the company would accept accountability would be to work with Australia to help develop practical approaches to how AI developers and governments........

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