Business Finance Media Technology Policy Wealth Insights Interviews

Art Art Fairs Art Market Art Reviews Auctions Galleries Museums Interviews

Lifestyle Nightlife & Dining Style Travel Interviews

Power Index Nightlife & Dining Art A.I. PR

About About Observer Advertise With Us Reprints

Shishir Mehrotra’s Push to Remake Grammarly Shows the Risks of A.I. Leadership

Facing a class action and fierce backlash, Mehrotra now says the feature will be redesigned with a “better approach” to involving real experts.

Shishir Mehrotra’s push to turn Grammarly, now parent-branded as Superhuman, into an A.I. powerhouse has delivered a major backlash. In less than a year as CEO, he has rebranded the company, led acquisitions and pushed an aggressive pivot into A.I. agents. But one of those tools, an A.I. “Expert Review” feature launched last summer, has turned from showcase to liability. Expert Review offered users writing suggestions in the style of well-known authors and journalists, presenting feedback “from” figures who had never agreed to be involved. The tool, since disabled, has become a cautionary example of companies racing into A.I. without fully weighing reputational, legal and ethical risks.

Sign Up For Our Daily Newsletter

Thank you for signing up!

By clicking submit, you agree to our

© Observer