The ‘AI-Trust Deficit’ Is Real: How a Corporate Blindspot Handed Innovative Leaders a Huge Advantage

Customers see automated support as a negative. Smart companies can find a leg up on the competition.

EXPERT OPINION BY TOMAS GORNY, CO-FOUNDER AND CEO, NEXTIVA

Corporate boardrooms are suffering from a severe case of digital myopia. Over the past few years, enterprises have poured tens of billions into customer-facing AI. The pitch from tech vendors was intoxicating: automate interactions, deflect tickets, slash headcounts, and watch margins........

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