McDonald’s Is Using AI for Something More Interesting Than Replacing Workers

Archy could eventually save at least 50 labor hours per week at a typical restaurant.

EXPERT OPINION BY PETER ECONOMY, THE LEADERSHIP GUY @BIZZWRITER

McDonald’s restaurant in New York City. Photo: Getty Images

Imagine pulling into a McDonald’s drive-thru and placing your order with an artificial intelligence system that understands you in English or Spanish. Behind the scenes, AI is also helping employees manage inventory, create work........

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