I Overheard a Starbucks Staff Meeting. Here Are 4 Lessons for Any CEO

Want happier customers? Start by giving your employees a seat at the table.

EXPERT OPINION BY PAULA CONWAY

On a recent weekday morning, I walked into my local Starbucks and headed straight for the pickup counter. I grabbed my usual order — a grande dark roast, no cream, no sugar — and took the closest, most comfortable seat. My tan leather chair was within earshot of a tall, rectangular table that seats at least 10 people comfortably. This “conference table,” in the middle........

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