The Leadership Mistake That Cost Michael Rousseau His Role
The Leadership Mistake That Cost Michael Rousseau His Role
Empathy isn’t optional at the top. It’s the job.
EXPERT OPINION BY JERRY COLONNA, CO-FOUNDER AND CEO, REBOOT
Michael Rousseau. Photo: Getty Images
The recent resignation announcement of Air Canada’s CEO, Michael Rousseau, stoked the already raging fires within the language debate in Quebec. Anglophones and Francophones reignited their decades-old debate with new vigor. While language dominated the conversation, the bigger faux pas was a leadership decision that carried far-reaching consequences.
Rousseau’s choice not to address the........
