The Leadership Mistake That Cost Michael Rousseau His Role

Empathy isn’t optional at the top. It’s the job.

EXPERT OPINION BY JERRY COLONNA, CO-FOUNDER AND CEO, REBOOT

Michael Rousseau. Photo: Getty Images

The recent resignation announcement of Air Canada’s CEO, Michael Rousseau, stoked the already raging fires within the language debate in Quebec. Anglophones and Francophones reignited their decades-old debate with new vigor. While language dominated the conversation, the bigger faux pas was a leadership decision that carried far-reaching consequences. 

Rousseau’s choice not to address the........

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