Meta’s AI Can Ban Accounts. Here’s What Businesses Need to Know About the Human Backstop

Your account. Their algorithm. Good luck appealing.

EXPERT OPINION BY HEATHER WILDE RENZE @HEATHRIEL

Meta’s Oversight Board delivered a message the company probably didn’t want to hear: When its system gets an account ban wrong, users have little recourse and almost no visibility into how the decision happened. 

The board opened its review after a case involving threats against a journalist.........

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