''My 17-year-old son seems incapable of answering a phone'

My 17-year-old son seems incapable of answering a telephone (other than his mobile).

He has an apprenticeship in my friend’s business, and part of his job is to answer incoming calls, but she says he avoids answering or making calls from customers, and that she can’t expect others to do this for him.

He shrugs it off, but if he can’t perform this basic function, what chance has he got?

Many young people feel anxious about making or receiving calls and prefer to communicate by text, so your son is far from alone with this.

However, speaking, rather than texting, offers things texting cannot.

When listening to voice tone, we can pick up on how........

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