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Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Watch Fortune Daily, our new video show that brings you inside the Fortune newsroom and the boardroom

Why a friendlier robot loses your trust faster when It messes up

People become more suspicious of a humanoid robot that makes errors, especially when the robot is an expressive conversation partner.

In our new study published in the journal Science Robotics, we had 50 people hold conversations and make joint decisions with the commercial humanoid robot Pepper, which is designed to be expressive and recognize emotions. Sometimes we had the robot give sound advice. Sometimes we had it make conversational mistakes, interrupting people or pushing illogical suggestions.

For some participants, the robot was animated, using gestures, eye........

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