Nearly half of retail workers say they were abused by customers in the past year—and more than 1 in 5 have skipped shifts to stay safe

Almost half (48%) of frontline retail workers have experienced some form of customer abuse over the last 12 months, and 27% have avoided particular shifts out of safety concerns, according to a new survey of US and UK workers commissioned by Halos, a workplace-safety technology company.

The most common type was verbal abuse, including shouting or swearing, which 34% of retail respondents experienced. Threats or intimidation followed at 17%. Another 16% experienced discriminatory comments or abuse, while 10%........

© Fortune