In India’s boardrooms, we often talk about "Bharat" as a land of immense potential. Yet, for decades, our automation systems have done everything possible to keep that potential locked out. Not intentionally, but we are trying to use Western Digital templates (resumes, chatbots, and complex forms) for a nation that runs on conversations.

Over 50% of the job opportunities in India are for candidates who have completed only secondary school. Even among graduates, a massive chunk is underemployed in skill-level jobs that don’t require a degree. When these individuals encounter a cold, rigid chatbot or an English form, the "literacy divide" becomes a wall.

We have treated the 10th-pass delivery........

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