Complaining can creep its way into conversation, and it happens very frequently. According to Will Bowen, author of A Complaint Free World, people complain an average of 15 to 30 times a day.

Navigating a discussion with a complainer can be tricky. Most likely, you don’t know what to say as they express their gripes.

Thankfully, communication expert and podcaster Jefferson Fisher has shared exactly what you should say to someone who is complaining to you.

How to respond to complainers

According to Fisher, there are three key steps to keep in mind when responding to someone complaining to you:

Step #1: Make them keep going

Rather than cut them off, Fisher explains why you should encourage the complainer to keep talking.

“When someone is complaining to you, it’s typically a sign of a much bigger problem, meaning it’ll spread to other issues or even to other people,” he said. “So you want them to get it all out. That........

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