As the U.S. and Israel launched strikes on Iran, American citizens living in or visiting the Middle East found themselves stranded in countries facing bombing attacks by Iran. The State Department on March 2, 2026, urged Americans in 14 Middle Eastern countries to leave via “available commercial transportation, due to serious safety risks.” But commercial air travel and airports were shut down in many of those places and the U.S. wasn’t offering to evacuate its citizens.

Media reports featuring frustrated and frightened Americans stuck in places where danger was mounting, as well as growing criticism that the U.S. hadn’t handled the situation well or according to normal procedure, led the State Department to scramble and send charter flights to evacuate U.S. nationals from a handful of countries.

The Conversation’s politics editor Naomi Schalit interviewed former ambassador Donald Heflin, a veteran diplomat who now teaches at Tufts University’s Fletcher School, to understand how such situations are normally handled – and how the current situation diverged from longstanding practices.

What is the customary way that the United States and the State Department deal with U.S. nationals who are abroad in an area that becomes dangerous?

Over my 35-year career, I was ambassador to a small country and I worked a lot on African affairs. But most of my time was spent in consular affairs, which is the part of the State Department that does this work. And over the last 20 or 30 years, we’ve made a lot of progress. We’ve developed a model that works pretty well.

When you’re in a country with instability, what you want to do is to get the population of........

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