Buc-ee’s built a cult following — and an ugly complaint record

New Better Business Bureau records show 33 Buc-ee’s locations with F ratings after 88 consumer complaints — and counting — went unanswered

Valerie Plesch/For The Washington Post via Getty Images

Buc-ee’s has spent years selling a fantasy of roadside competence — the giant stores, the spotless bathrooms, the brisket, the beaver, the whole fluorescent cathedral of consumer reassurance. But a new rating from the Better Business Bureau suggests something far less flattering about the company behind the spectacle: When customers have a problem, Buc-ee’s appears to be remarkably bad at dealing with it.

Thirty-three Buc-ee’s........

© Quartz