When visiting a doctor or clinician, patients need to feel they are being properly heard.

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They want to know their concerns have been understood, their symptoms taken seriously and their questions given the attention they deserve.

That matters in the appointments no one forgets: an oncologist explaining complex treatment plans, a nervous first-time mother looking for reassurance that her baby is healthy, or a frightened patient in A&E trying to describe pain they don’t understand. In those moments, every detail counts - but so does the feeling that someone is listening properly, not just ticking boxes.

This is where the conversation about AI in healthcare needs a bit more honesty.

AI will not add more doctors or nurses. It will not create more beds, fix workforce shortages or magic away........

© LBC