Indian Fintech Moves Beyond AI Demos

AI is already transforming fintech operations, but its next frontier (influencing financial decisions and executing transactions) will depend on trust and regulation.

Added to Saved Stories in Login VIEW SAVED STORIES .inc42-toggle-item-popup { display: none; position: relative; } .toggle-item-close { text-align: end; padding: 8px 12px 0px 10px; position: absolute; right: 0; cursor: pointer; } .toggle-items-content-main { display: block; position: relative; top: 27px; left: -204px; border-radius: 12px; background: #FFF; box-shadow: 0px 4px 24px 0px rgba(100, 100, 100, 0.25); width: 435px; height: 115px; } .toggle-items-content { display: flex; align-items: baseline; justify-content: center; padding-top: 22px; } .toggle-items-content .items-content-text .h4-saved-story{ color: #000; font-size: 20px; font-style: normal; font-weight: 700; line-height: normal; text-transform: capitalize; margin: 2px 0 10px 6px; } .toggle-items-content .items-content-text .myInc42-plus-dark { width: 100px !important; } .toggle-items-content .items-content-text .myInc42-light { width: 80px !important; } .toggle-items-content .items-content-text img{ height: 22px; } .view-my-feed-btn { width: 100%; text-align: center; display: flex; justify-content: center; } .view-my-feed-btn a { width: auto !important; } .view-my-feed-btn button { border-radius: 4px; background: linear-gradient(180deg, #DA1B4D 0%, #E23026 100%); color: #fff; font-size: 12px; display: inline-block !important; min-width: 162px; width: 162px !important; height: 34px !important; font-style: normal; font-weight: 700; line-height: normal; padding: 10px; cursor: pointer; } .CustomIconStyled { position: absolute; right: 180px; top: -80px; } .SubDropdownModelShare .sub-arrow-icon { width: 76px; height: 80px; position: relative; overflow: hidden; box-shadow: none; } @media (max-width:767px) { .toggle-items-content .items-content-text .h4-saved-story{ margin: 4px 0 10px 6px; font-size: 18px; } .toggle-items-content { align-items: center; } }

AI is all set to take centre stage at the Global Fintech Fest (GFF) in Mumbai this week, with product launches, live demos and industry conversations on how this emerging tech is reshaping financial services. But beyond the buzz, the bigger story is how deeply AI-powered systems are entering the Indian fintech stack, from customer onboarding and credit decisions to fraud detection, servicing and payments.

To understand where the industry stands and where it is headed, Inc42 spoke with senior executives from Zeta, HyperVerge, TruCommerce and RevRag AI, who are participating in the seventh edition of GFF.

The experts believe Indian fintechs have moved beyond the proof-of-concept phase: voice agents are handling customer interactions, AI is accelerating KYC and verification, fraud systems are becoming more sophisticated, and in-app assistants are beginning to execute tasks rather than simply answer questions. The next challenge is figuring out where these applications can deliver measurable value, and how far fintechs can take them without compromising trust, compliance and accountability.

So, where is AI delivering the most immediate value for fintechs today? Let’s unravel in this edition of The AI Shift…

Fintech’s First AI Moves Are Now Operational

Fintech companies are using AI to make existing processes faster and more efficient rather than letting it make financial decisions on its own. Kedar Parikh, the CPO of HyperVerge, an AI-powered identity verification and KYC platform, divides the sector’s adoption of AI into three broad phases.

Digital onboarding: This includes KYC, face matching and liveness checks. Customers across banking, financial services, insurance and telecom can now be onboarded in minutes instead of days

Fraud prevention: Faster onboarding also creates more opportunities for fake........

© Inc42