Recent polling by YouGov on how Scottish people feel about advice provision contained one finding that jumped out at me. When asked how important it is that advice can be provided in-person or face-to-face, 90% said it was important, with 59% saying very important. 

In a world where so many interactions are moving online, this figure tells an important story. It is why the face-to-face model will always be the cornerstone of our service in Citizens Advice Scotland. 

There are of course other ways people can access our support. Many prefer the convenience of email, phone or web-based advice – all of which we also provide. Indeed, during 2024/25 our advice website had more than 4.3 million views. 

But wondrous though technology is, it’s no good for those who are digitally........

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