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Opinion: No one can fire the CRA, and it shows

A business that answered queries incorrectly, held customers' money for months and gave them a new representative every quarter would fail

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I run an accounting firm that works with small and medium-sized businesses, which means my team spends part of every month inside Canada Revenue Agency reviews. Here is what it can look like from our side of the desk. A review that should take months stretches into years. Every so often, the file lands on a new agent, and we start over: re-explain the history, resend the documents, reargue points that were settled two agents ago. When numbers come back wrong again, we refile and wait months more.

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