OpenAI’s delayed ‘adult mode’ underscores the challenges of age-gating AI

A lot is riding on OpenAI’s ability to separate older ChatGPT users from younger ones.

[Image: Asha Natasha/Getty Iamges]

OpenAI confirmed on March 6 that it is delaying the rollout of “adult mode” in ChatGPT, a feature that would give verified adults access to less-restricted content. The company first announced plans to begin age-gating users last year but has now pushed back the launch twice. Segregating adult users from minors could help in some of OpenAI’s legal and revenue challenges, but nailing the technology may not be easy. 

Adult mode had been expected this quarter and still is, just later than originally planned.

OpenAI referred Fast Company to a comment it gave to Alex Heath’s Sources newsletter saying it was pausing the feature to focus on improvements to ChatGPT, including “gains in intelligence, personality improvements, personalization, and making the experience more proactive.” (It also told Axios it needs more time. “We still believe in the principle of treating adults like adults, but getting the experience right will take more time,” the company said.)

OpenAI first hinted at the feature last October in an X post from CEO Sam Altman responding to questions about ChatGPT’s safety for underage users. “As we roll out age-gating more fully and as part of our ‘treat adult users like adults’ principle, we will allow even more, like erotica for verified adults,” Altman wrote.

Adult mode depends on OpenAI’s new age-prediction and verification system, a homegrown AI model that estimates a user’s age based on prompts and media generated with tools like Sora. OpenAI said in January it had begun rolling out the technology globally within ChatGPT. When the system detects a user may be underage, it restricts things like violent content and romantic role-play.

The company also uses a third-party verification platform called Persona, which allows users to confirm their age if the AI system places them in the wrong category.

But accurate age prediction and verification isn’t easy, and using it to age-gate chatbot users is a relatively new idea. How, for instance, can an AI model distinguish between a 16-year-old in high school and a 19-year-old in college when the two talk to ChatGPT about similar things?

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