Only 20 per cent of U.S. employers report actively operationalizing artificial intelligence within their benefits programs, according to a new survey by WTW.

The survey, which polled more than 300 employers, found that figure is expected to rise drastically, as 72 per cent said they plan to embed AI in their benefits programs within the next two years, signaling a rapid shift from experimentation to execution.

Planned investment signaled that AI is poised to become a core component of benefits operations — particularly to improve communication (68 per cent), data analytics and insights (59 per cent) and personalized........

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