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Tony Bates

Tony Bates

Fortune

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Genesys CEO: We can see firsthand how AI is changing — not replacing — work

Consumers expect AI to improve customer service. But not reaching a human agent is still one of the biggest frustrations that can drive them away.

16.07.2026 1

Fortune

Tony Bates

Genesys CEO: How empathetic AI can scale our humanity during economic uncertainty

The future of AI isn’t just smart. It’s emotionally intelligent—and it’s good for business.

17.05.2025 8

Fortune

Tony Bates