Maybe the Biggest Problem With A.I. Is People

Mr. Ferrazzi is an executive team coach, speaker and researcher.

I owe my artificial intelligence agent an apology.

I run a coaching and research firm that helps executive teams improve how they lead, collaborate and perform. That work lives across recorded coaching conversations, meeting notes, emails, Slack threads and other materials. Recently, I asked my A.I. agent to “summarize the latest client coaching conversation and flag follow-ups.” Except there were three recorded client conversations, two versions of notes and an email thread that was where the most important issue this client was struggling with had actually emerged. My A.I. agent gave me an answer that........

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