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Lewis: Three words to live by to boost health system performance

There is a slogan from management theory that in three words — one of which is repeated — both explains much of why healthcare in Canada underperforms and prescribes the remedy.

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Slogans and aphorisms are the Swiss army knives of language. Some crystallize common sense: Rome wasn’t built in a day. Some peddle dubious math: Believe you can and you’re halfway there. Others offer useful cautions: Always give 100 per cent, except when you’re giving blood.

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