New research has found that more than 3.9 million households across the country suffered with broadband issues in the last year.

Eligible broadband users who experienced delays to their service or missed appointments should have received money back through the Ofcom automatic compensation scheme.

However, Go.Compare found that 91% of adults did not know what the Ofcom broadband automatic compensation scheme is, including customers whose providers are signed up to it.

The reported delays and missed appointments mean providers should have paid out over £114.9 million to........

© Norwich Evening News