Have you ever come across a citizen who hasn’t been made to feel helpless in a government office—whether registering property, renewing a licence, or even just obtaining a basic certificate? Most officials don’t explicitly ask for bribes. They simply make it impossible to get your job done without one—often through an agent.

As an army veteran, this culture of indifference and unaccountability hits especially hard. I served the country with a sense of duty and integrity, only to return to civilian life and find the very institutions meant to serve citizens functioning with arrogance and disregard. Public offices are intimidating by design—no helpdesks, no........

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