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The Real Cause of Generational Conflict—and How to Fix It

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For the first time in history, six generations are navigating the workplace together, all under one roof. Here’s the root of their clashes.

EXPERT OPINION BY DEBRA ROBERTS, INTERPERSONAL COMMUNICATIONS EXPERT AND AUTHOR

Photo: Getty Images

After facilitating a half-day workshop for leaders on workplace communication, one attendee approached me. David, an executive at a professional services company in New York, said, “These days, young people just don’t want to put in the work. It’s exhausting.”

The week before, one of his new team members left work without following protocol for requesting time off. David saw him........

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