A Shake Shack Order Got Pricier After a Customer Hit ‘No Tip.’ The Company Says That Wasn’t the Reason

The chain says the price change was not company policy. The viral video is fueling fresh frustration over tipping expectations in fast-casual dining.

BY AMAYA NICHOLE, NEWS WRITER

A customer’s order at an airport Shake Shack appeared to jump in price the moment he declined to tip. After posting a TikTok video about it, the incident is now sparking a broader debate online over tipping culture.

A couple said that they had placed an order for three $5.99 Classic Shakes, and when they reached the payment screen, they were........

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