“I wish I’d come to you sooner. It’s such a relief just to talk about all this.”

When you work in the Citizens Advice network these are the type of phrases our advisers hear from people coming through CAB doors for support. While it can be heart-breaking to witness these conversations, there’s real pride knowing we are able to help people going through some of the toughest times in their lives.

One phrase we don’t want to hear is “I’m so ashamed.” We are an impartial charity and see no room for shame in asking for help. Whether that’s someone experiencing financial distress or claiming social security for the first time, there’s no apology needed. We’re here to help when others can’t.

For thousands of people across........

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