In 2015, in Gallup’s “State of the American Manager” report, then CEO and Chairman Jim Clifton made an assertion that startled many and quietly confirmed what others already suspected:

“Most CEOs I know honestly don’t care about employees or take an interest in human resources. Sure, they know who their stars are and love them—but it ends there. Since CEOs don’t care, they put little to no pressure on their HR departments to get their cultures right . . .”

Given the unique vantage point Clifton had into American business at the time, he offered a rather harsh and honest assessment. And, more........

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