Why the best companies scale by eliminating friction, not adding head count

AI’s biggest opportunity isn’t adding another tool to the stack. It’s eliminating the repetitive work that slows teams down.

[Photo: Eugene Mymrin]

The original London Underground map was accurate—and incredibly confusing. It showed the streets, rivers, trees, and geography above the railway. But it failed at its main purpose: helping passengers get from one station to another.

Henry Beck, a young engineering draftsman, decided to take a different approach. He realized that passengers........

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