ISLAMABAD: The National Electric Power Regulatory Authority (Nepra) has ordered K-Electric to refrain from penalising paying customers by interrupting their electricity supply due to non-payment of others or illegal connections.

Additionally, it has instructed K-Electric not to delay or discourage net-metering applicants based on claims of system weaknesses that need to be addressed.

In two separate orders, Nepra expressed deep concern that KE was discouraging or delaying solar net-metering applications and instead asked the regulator to reconsider its explicit orders for timely connections.

Nepra “views this as a deliberate attempt to avoid compliance with its instructions. Such behaviour is unacceptable, as it not only constitutes clear non-compliance with the authority’s directive but also denies consumers the rights and benefits they are entitled to under the regulatory framework”.

Regulator orders power utility to stop penalising paying consumers

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