Capital One Canada is using artificial intelligence to assist with administrative tasks and appointing champions for good AI use in different parts of its business, but certain skills will always require a human touch, says Susan Zettergren, the company’s chief people officer.

“Like many organizations, we want to get the most we can out of AI. We’re a financial services organization so we’re dealing with people’s money, and we take that very seriously. So we have a well-managed, structured approach when considering how and where we use AI for customers, for the different roles we have within our team [and around talent management].”

The financial services organization is working to showcase good-use cases within different........

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