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Guglielmo Lulli

Guglielmo Lulli

The Conversation

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Flight chaos, stranded passengers and lost profits: how airlines manage crises like the Heathrow shutdown

Flight chaos, stranded passengers and lost profits: how airlines manage crises like the Heathrow shutdown

Airline operations are hugely complex – so putting things right in a crisis is difficult and costly.

24.03.2025 6

The Conversation

Guglielmo Lulli