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Stop the Scripted Customer Service — Here's Why You Should Focus on Being Human Instead

Customer service isn't a team. It's how your whole company shows up for your customers, especially when no one's watching.

Alok Chanani

Stepping away from work, literally, can sharpen focus, reset your perspective and restore the energy high-stakes leadership demands.

Success in business, like in battle, depends on speed — but speed without clarity leads to chaos. Commander's intent empowers teams to make fast,...