As a landlord, facing a dispute with a tenant can be overwhelming, time consuming and expensive. Whether the dispute involves rent arrears, maintenance issues or behavioural concerns, heading straight to a hearing at the Landlord and Tenant Board (LTB) isn’t always the best path. Mediation is a dispute resolution service that offers faster, more flexible and often more successful alternative that’s available before a hearing and during a hearing.

Mediation is a voluntary process offered by the LTB where a neutral Dispute Resolution Officer (DRO) assists landlords and tenants reach a mutually acceptable agreement in a confidential setting. The objective of the DRO isn’t to make a determination on who’s right or wrong. Instead, a DRO facilitates discussion so both parties can create a practical solution.

Landlords have two opportunities to........

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