Customers Bank is embedding OpenAI engineers to automate commercial lending

The regional lender aims to cut commercial loan closing times from 30-45 days to about 7 days using AI agents

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Customers Bank has signed a multiyear partnership with OpenAI that will place the AI company's engineers inside the bank to help automate lending, deposit onboarding, and payments operations, the bank said.

The arrangement goes beyond a software licensing deal. OpenAI's technical teams will work on-site to build custom AI tools on the bank's own processes and data, Customers Bank said. Deployment of AI agents covering all three business lines is targeted for completion within a........

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