The guy in front of me is here for an apple nut scone. The woman ahead of him wants a latte. The two teenagers at the counter are giggling as they order iced cappuccinos. But I have come, for the most part, to stand in this line. That’s because, time and again, I’ve found it’s the best way to start my morning.

Not that I like to wait for anything, mind you. Which is why I find it all the more amusing that when the crowd snakes out the door of my favorite café, I don’t just keep right on walking. No, I step into line and wait. Willingly. Happily. I wouldn’t miss this for the world.

Those of us who’ve been here before—“the regulars”—already know about Rich. And for those who walk in for the first time, let me just say, they’re in for a pleasant surprise.

A man orders a cinnamon roll. “Oh, the triple bypass, you mean,” Rich laughs as he selects the largest pastry from the case and holds it high for all to observe its three rings of gooey delight. The man claims his treasure, and with a smile, he’s on his........

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