Connecticut legislators overhauled the state’s towing law last year to make it more fair for low-income residents who couldn’t afford the fees to get their cars back. Those residents sometimes saw their cars sold after being towed for breaking one of their landlord’s parking rules.

The new law, which took effect in October, requires tow truck companies to give owners notice before hauling away a car for minor issues like failing to display an apartment complex’s parking permit or parking in the wrong space. They also now have to be available after hours to allow people to retrieve their vehicles. They have to accept credit cards and provide change when people pay in cash.

But when Elias Natal went to work one evening in December, he discovered his Buick had been towed from his home at Sunset Ridge Apartments in New Haven. And the towing company seemed to ignore the new rules.

The law requires apartment complexes to post signs warning of towing, but interviews with tenants and visits to Sunset Ridge show there were none at the complex, where many people receive state or federal rental aid. The towing company, Lombard Motors, told Natal he was towed for not having a parking permit, even though Natal has photos showing the sticker was displayed on the windshield, as he said the apartment manager instructed him.

When Natal and his partner, Jasmin Flores, discovered where the car was and went to pick it up, Lombard was already closed, and no one was available to return their car, triggering additional storage fees.

By the time they got the money together to pay the fees, it had only been four days, and the tow didn’t require excessive mileage charges since Lombard’s lot was a few blocks away. But Lombard’s fees stacked up to nearly $500. The company demanded cash, which the couple paid. They got their car back but had to argue to get any change.

“Especially after the copious amounts of money that they asked of us, to then not give us back like our minuscule change is just, it’s dehumanizing,” Natal said.

Over the past year and a half, the Connecticut Mirror and ProPublica have investigated towing practices in Connecticut, revealing how state laws favored towing companies, particularly at the expense of people with low incomes. The stories led to a new law, but reporting shows that some towing companies aren’t following it. While the legislature required most involuntary tows from apartments to be triggered by specific complaints, residents said towing companies are continuing to patrol public housing and low-income apartment complexes and tow cars for minor violations.

Few landlords had more tows in New Haven from 2022 to 2024 than the company that owns Sunset Ridge. And residents say the frequency of towing has picked up even more in recent months after the owner, Capital Realty Group, became more aggressive in response to the formation of a tenants union. In the five months since the new law took effect, Sunset Ridge has had 64 tows, compared with 146 from 2022 to 2024, according to police data. Capital Realty did not respond to calls and emails seeking comment.

Whether landlords and towers are following the law matters because towing in Connecticut has disproportionately occurred in low-income areas. In many cities, public housing complexes and low-income apartments were some of the biggest hot spots for towing before the reforms passed, according to a new CT Mirror and ProPublica analysis of police department tow........

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