by Dave Altimari, Ginny Monk and Shahrzad Rasekh, The Connecticut Mirror

This article was produced for ProPublica’s Local Reporting Network in partnership with The Connecticut Mirror. Sign up for Dispatches to get stories like this one as soon as they are published.

A Hartford woman never saw her car again after it was towed while she sat in housing court fighting an eviction.

A home care worker had her car towed while she hurried to assist a patient down the stairs.

A young man lost his car and slipped into financial instability after he mistakenly put his apartment’s parking sticker in the wrong spot.

Late last month, Connecticut lawmakers, following a series of stories by The Connecticut Mirror and ProPublica, passed sweeping reforms to the state’s towing laws that will address many of the issues drivers have complained about. The stories highlighted how towing companies can begin the process to sell people’s cars after 15 days, one of the shortest windows in the country.

Reporters heard from dozens of drivers across Connecticut who had to pay exorbitant fees or had their vehicles sold when they couldn’t afford the charges. Many told reporters about the severe consequences they experienced after their cars were towed or sold, including the loss of jobs, personal mementos and housing.

While some people’s cars might not have been towed under the new law, which takes effect Oct. 1, it doesn’t solve all the problems that vehicle owners raised.

Here are some of their stories, as well as whether the changes in the new law would have helped them.

Not fixed: The bill does not address this issue.

Home care worker Maria Jiménez circled the Hartford apartment complex for low-income seniors, looking for a place to park. Jiménez drives patients to and from errands like doctor’s appointments and grocery shopping. Her patient that day last November used a cane, and Jiménez planned to park close so that her patient wouldn’t have to walk too far.

Unsuccessful, Jiménez stopped in front of the building’s entrance.

“I turned on the hazard lights and left the car on, just long enough to let her know I had arrived, since I didn’t have her phone number,” she said. Jiménez said she told a few bystanders she would be right back and asked them to keep an eye on her car.

She said she went inside only briefly, and when she returned, the car was gone. Bystanders told Jiménez the car had been towed and that they’d pleaded with the truck’s driver, to no avail.

Tracy Wodatch, president and CEO at Connecticut Association for Healthcare at Home, said many of her members complain about getting ticketed or towed when they’re doing their jobs helping people.

When it happens frequently enough at a particular complex, she said, an agency might speak with the landlord to ask for a designated spot. But there isn’t a statewide mandate.

New Jersey passed a law in 2018 allowing home health care workers, visiting nurses and others to apply for a placard similar to an accessible parking tag to place in their cars.

“Maybe we can talk to the legislators off session to see if there’s anything we can do,” Wodatch said.

The company that towed Jiménez, MyHoopty.com, was in Watertown, and Jiménez was stranded over 30 miles away in Hartford. “How will I get there if I........

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